Support

Get help with your services through our support channels.

Overview

Channel	Availability	Response Time
Ticket System	24/7	Typically within hours
Discord	24/7	Community + staff
AI (Alex)	24/7	Instant

Ticket System

The primary support channel for technical issues and account questions.

Step 1 — Create a Ticket

Log in to coresynth.io/dashboard
Navigate to Dashboard > Support
Click New Ticket

Step 2 — Select Department

Department	Use For
Technical Support	Server issues, connectivity, configuration
Billing	Payments, invoices, refunds
Sales	New orders, upgrades, consultations
General	Other questions

Step 3 — Describe Your Issue

Write a detailed description of your problem.

Step 4 — Submit

Click Send to submit your ticket. You will receive confirmation via email.

Discord Support

Access the support channel directly through our Discord server.

How to Access

Join the CoreSynth Discord server
Navigate to the support channel
Create a new ticket by describing your issue

Note: Discord support is ideal for quick questions and community assistance.

Tips for Faster Resolution

To get the fastest response, include the following information:

Required Information

Information	Where to Find
Server ID	Dashboard > Services > [Your Service]
Error messages	Server logs or on-screen
Steps to reproduce	Clear numbered steps
When issue started	Date and time

Example Ticket


Subject: Cannot connect to Minecraft server

Service: Minecraft #12345
Error: Connection refused
Steps:
1. Launch Minecraft 1.20.4
2. Enter server IP
3. Click Join
4. Error appears immediately

Started: Today at 14:30

AI Support — Alex

Alex provides instant assistance for common questions:

“How do I configure my game server?”
“What are the VPS specs?”
“How do I add a domain?”
“Reset my server password”

Next Steps

Getting Started — Platform overview
Billing — Payment and renewal
Alex AI Agent — AI assistant guide

Need help? Open a support ticket or ask Alex.