Alex FAQ

Answers to the most common questions about Alex. Did not find the answer? Ask Alex directly in the panel.

Premium AI Models

What AI models can I use?

Alex V2 offers several AI models:

How do I pay for premium models?

Premium models are paid per token. Before each message, the system estimates costs and blocks the amount from your credit. After the response, actual consumption is calculated and the difference is refunded.

When to use Opus vs Sonnet?

• Sonnet — quick queries, installations, basic configuration
• Opus — complex debugging, architecture, complex scripts

The basic model is sufficient for most tasks. Opus is worth it for truly complex problems.

Limits and Pricing

Do I pay for every message?

No! The base message limit is included in your package for free. You only pay for Premium upgrade or premium AI models.

Does the limit reset every month?

No, the limit resets every 5 hours (depends on package settings). It is not a monthly cycle.

Example: You have 25 messages / 5 hours. After 5 hours from the first message, the limit resets.

What if I use up the limit before reset?

An orange banner appears with upgrade options. You can wait for automatic reset or purchase Boost.

Can I get a refund for Premium?

Refunds are possible according to business terms. Contact support with your reason.

Sub-agents and Features

What are Sub-agents?

Sub-agents are specialized assistants that Alex automatically launches for complex tasks:

What is Extended Thinking?

Extended Thinking is a mode where AI deeply analyzes the problem before answering. You see the AI’s “thought process”. Useful for debugging or architectural decisions.

Can Alex search the internet?

Yes. Alex can:

• Web Search — searches documentation, guides, solutions
• Browser Control — opens websites, clicks, fills forms, analyzes content

Servers and Access

Can I use Alex on multiple servers?

Yes! Each server has its own independent limit. Limits do not mix between servers.

Example: You have 2 servers, each with 25 messages / 5 hours. Total 50 messages (25 on each server separately).

Does Alex work for dedicated servers too?

Yes, if they have SSH access. Set up SSH credentials the same as for VPS.

Do I need SSH for game servers?

No! For game servers (Minecraft, CS2, DayZ…) Alex has direct access via the panel. SSH is required only for VPS and dedicated servers.

Security and Privacy

Are my SSH credentials secure?

Yes. SSH credentials are:

• Encrypted with AES-256-CBC in the database
• Only your account + Alex for that specific server has access
• Administrators have no access to decrypted credentials
• You can delete them anytime via SSH settings

Can Alex see other servers on my account?

No! Alex has access only to the server where you are communicating. Each server has its own isolated Alex instance.

Does Alex store conversation history?

Yes, history is stored for conversation context. History is private — only you can see it. You can delete it anytime via the panel.

Capabilities and Usage

What if Alex makes a mistake?

Alex has security mechanisms, but sometimes things can go wrong. Always:

• Create a backup before risky actions (Alex often recommends this)
• Contact support with a description of the problem
• Screenshot of the error will help diagnostics

Can Alex delete my server or data?

Not accidentally! Destructive operations (deleting backup, reinstalling server) always require explicit confirmation in a modal.

Can Alex create a completely new server?

No. Alex can manage existing servers, but cannot order new ones. For purchase, use the panel or contact support.

How much time does Alex save?

Technical Questions

Why does Alex sometimes think for a long time?

Alex actually analyzes the situation and plans the approach. Complex tasks require diagnostics, planning, command execution, error processing, and possibly sub-agents.

Complex tasks (e.g. “install 10 plugins and configure server”) can take 2-5 minutes.

Can I stop Alex in the middle of a task?

Yes! Click the “Stop” button in the panel and Alex will immediately stop the current task.

What does “Tool call timeout” mean?

Some operations have a time limit (e.g. 2 minutes). If a command takes longer, Alex automatically terminates it. Try dividing the task into smaller parts.

Next Steps

• Alex AI — Introduction to Alex
• Alex Models and Limits — Premium models and limits
• SSH Setup — SSH access for VPS

Need help? Open a support ticket  or ask Alex in your panel.